常見問題 FAQs | HomeManner Hong Kong
常見問題 | Frequently Asked Questions
訂購及付款 | Ordering & Payment
如何落單? How do I place an order?
直接在網站加入購物車並結帳即可。如需協助或查詢特定型號,可透過 WhatsApp 或電郵聯絡我們。
Simply add items to your cart and check out on our website. For assistance or specific model enquiries, contact us via WhatsApp or email.
為何價格較其它優惠? Why are your prices lower?
Home Manner 產品直接從供應商採購,並送至顧客手中,所以能夠以優惠的價格提供頂級家居產品。
We buy directly from suppliers and ship straight to you, so we can offer premium home products at a better price.
接受哪些付款方式? What payment methods are accepted?
我們接受 Visa、Mastercard、American Express、銀聯 UnionPay、Apple Pay、Google Pay。所有付款均以港幣(HKD)結算。
We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay. All payments are in HKD.
付款安全嗎? Is payment secure?
是的。我們採用 Shopify Payments(PCI DSS 第 1 級認證)及 3D Secure 技術,確保您的付款資料安全。詳情請參閱安全支付頁面。
Yes. We use Shopify Payments (PCI DSS Level 1 certified) with 3D Secure technology. See our Secure Payment page for details.
送貨 | Delivery
送貨範圍及收費如何? What are the delivery charges?
訂單滿 HK$1,000 享免費送貨(香港市區)。HK$1,000 以下收取 HK$150 運費。偏遠地區(大嶼山、東涌、馬灣、愉景灣)需附加 HK$150。詳情請參閱送貨安排頁面。
Free delivery for orders of HK$1,000+ (urban Hong Kong). Orders below HK$1,000: HK$150 delivery fee. Remote areas (Lantau, Tung Chung, Ma Wan, Discovery Bay): +HK$150 surcharge. See Shipping & Delivery for details.
需要多久收到貨物? How long does delivery take?
貨品由外國運出,運輸需要約 7 天。
Items are shipped from overseas and take about 7 days to arrive.
可以追蹤訂單嗎? Can I track my order?
可以。貨品寄出後,您會收到運單追蹤號碼。
Yes. Once your order is shipped, you will receive a tracking number.
收貨時有什麼需要注意? What should I check when my order arrives?
顧客需在收貨當日檢查貨品。如檢查貨品時發現貨品有質量問題(例如破損、表面有刮花、裂痕、型號不對等),請拍照並即時電郵 cs@homemanner.com 與我們聯絡。
Please check your items on the day you receive them. If you find a quality problem (for example damage, surface scratches, cracks or the wrong model), take photos and email cs@homemanner.com straight away.
與我們聯絡時,請提供以下資料。當我們收到您的通知後會立即跟進,請您先保存質量有問題的產品。
When you contact us, please include the details below. We will follow up as soon as we hear from you; please keep the affected product.
- 訂單編號 Order number
- 產品的損毀情況/細節 What is damaged or wrong
- 產品相片 Photos of the product
產品 | Products
如何安裝龍頭? How should faucets be installed?
我們建議由持牌水喉匠負責安裝。HomeManner 可協助介紹合資格安裝師傅,請聯絡我們查詢。
We recommend installation by a licensed plumber. HomeManner can refer qualified installers — please contact us for details.
產品是否正貨? Are products authentic?
是的。所有產品均為原廠包裝全新正貨,直接從品牌授權渠道進貨。
Yes. All products are brand new with original manufacturer packaging, sourced exclusively through authorised channels.
哪裡可以比較不同型號的規格及價格? Where can I compare specs and prices?
請參閱我們每日更新的香港德國龍頭價格及規格指數,列出每款龍頭及花灑的官方規格(出水嘴高度、伸出長度、流量)及當日售價。
See our daily-updated Hong Kong German Faucet Price & Spec Index, listing official specs (spout height, projection, flow rate) and today's price for every model.
hansgrohe sBox 是什麼? What is hansgrohe sBox?
創新的 sBox 維持廚房整潔。它是 hansgrohe 星盆的其中一個組成部分,確保拉出式龍頭的軟管能夠靈活滑動。這個不顯眼的盒子安裝在星盆下方。
The sBox keeps your kitchen tidy. It is part of the hansgrohe sink system and lets the hose of a pull-out mixer glide smoothly. The discreet box is installed under the sink.
廚房拉出式龍頭有很多優點,例如可抽出花灑在大型鍋具裡輕而易舉地裝水,或更容易清洗星盆內任何地方。而當水龍頭沒有拉出時,其軟管是下垂在地櫃內。hansgrohe sBox 為所有熱愛整潔的人提供了一項巧妙的解決方案:軟管在 sBox 的外殼中乾淨、靈活又安靜地滑動。
A pull-out kitchen mixer makes it easy to fill large pots and rinse every corner of the sink. Without an sBox, the hose hangs loose in the cabinet when the spray is not pulled out. With an sBox, the hose glides cleanly, smoothly and quietly inside its housing.

sBox 是一個 3 公分厚、16 公分寬、52 公分高的盒子,適用於櫃體高度在 74 公分以上的所有地櫃。
The sBox is 3 cm deep, 16 cm wide and 52 cm high, and fits any base cabinet at least 74 cm high.
在理想情況下,sBox 垂直安裝於廚房水龍頭下方。其中兩個固定件位於 sBox 下部,與地櫃的底板或背板牢牢擰在一起。另外兩個固定件在靠上位置,擰入或掛入背板。固定元件可以移動和旋轉 360°,從而實現簡單快速地固定。
Ideally the sBox is mounted vertically below the kitchen mixer. Two fixings at the bottom screw to the cabinet base or back panel; two more at the top screw into or hang on the back panel. The fixings move and rotate 360° for quick installation.
因為各個組件經過完美協調,所以 sBox 不能單獨購買。請在購買廚房龍頭時考慮是否需要有 sBox 配件。
Because the parts are matched to each other, the sBox cannot be bought separately. Decide whether you want the sBox version when you choose your kitchen mixer.
hansgrohe 節水建議 Water-saving tips from hansgrohe
水是十分珍貴的資源。任何精打細算、節約用水的人都能為環境和氣候保護作出貢獻,同時還能節省開支。節約用水很簡單,我們日常習慣的微小變化也有所幫助。
Water is precious. Saving it helps the environment and the climate, and lowers your bills. Small changes in daily habits already help.
節水建議 1:安裝現代淋浴產品 – EcoSmart 智能節水花灑
與傳統淋浴頭相比,使用 hansgrohe 的 EcoSmart 智能節水花灑可以節省高達 60% 的用水。EcoSmart 技術自動將水流量限制在每分鐘約 6 至 9 升。由於只需加熱較少的水,也有助於節省能源和污水處理費。儘管流量較低,帶有多種出水模式的 EcoSmart 花灑仍然能夠讓您享受從頭到腳的淋浴。
Tip 1: Install a modern EcoSmart shower. Compared with a conventional shower head, an hansgrohe EcoSmart shower saves up to 60% of water by limiting the flow to about 6–9 litres per minute, which also saves energy for heating. Several spray modes keep the shower comfortable.
節水建議 2:將空氣注入水中 – AirPower 花灑
hansgrohe AirPower 技術在花灑中把大量空氣注入水中,讓水滴變得更飽滿、輕柔,而且幾乎不會飛濺。用水更少,淋浴同樣舒適。
Tip 2: Add air to the water with AirPower. hansgrohe AirPower mixes air into the water, making drops fuller and softer with almost no splashing — less water, the same comfort.
節水建議 3:使用智能化龍頭 – EcoSmart
hansgrohe 龍頭配備 EcoSmart 節水技術,相對常規水龍頭能夠節水高達 60%。精密彈性體會因應不同水壓自動改變形狀,持續將水流量限制在每分鐘約 5 升。
Tip 3: Use an EcoSmart mixer. hansgrohe mixers with EcoSmart save up to 60% compared with conventional taps; a flexible insert adapts to water pressure and limits the flow to about 5 litres per minute.
節水建議 4:購買新產品時,要注意能源效率和耗水量
龍頭、花灑、洗衣機或洗碗機都一樣:老舊產品通常比新產品消耗更多的水。購買新品時,應注意能效等級。
Tip 4: Check efficiency when buying. Older taps, showers and appliances usually use more water than new ones, so look at the efficiency rating.
更多節水建議
刷牙或剃鬚時讓水一直流,每分鐘會浪費 5 至 15 升水。不用水時記得關閉龍頭,刷牙時可使用漱口杯,在面盆中積聚少量水已足夠濕式剃鬚。
More tips: leaving the tap running while brushing your teeth or shaving wastes 5–15 litres a minute. Turn it off, use a cup for rinsing, and fill the basin a little for wet shaving.
退換貨 | Returns & Exchanges
可以退貨嗎? Can I return a product?
我們只接受有缺陷產品的退換申請,須在收貨後 7 天內提出。詳情請參閱退換貨政策。
We accept returns and exchanges for defective products only, within 7 days of receipt. See our Return & Refund Policy.
如何申請退換? How do I request a return or exchange?
請透過電郵或 WhatsApp 聯絡我們,說明問題並提供相片/影片,我們將在 24 小時內回覆。
Contact us by email or WhatsApp with a description of the issue and photos/video. We will respond within 24 hours.
仍有疑問? Still have questions? 聯絡我們 Contact Us