常見問題 | Frequently Asked Questions

訂購及付款 | Ordering & Payment

如何落單？ How do I place an order?

直接在網站加入購物車並結帳即可。如需協助或查詢特定型號，可透過 WhatsApp 或電郵聯絡我們。
Simply add items to your cart and check out on our website. For assistance or specific model enquiries, contact us via WhatsApp or email.

接受哪些付款方式？ What payment methods are accepted?

我們接受 Visa、Mastercard、American Express、Apple Pay、Google Pay。所有付款均以港幣（HKD）結算。
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay. All payments are in HKD.

付款安全嗎？ Is payment secure?

是的。我們採用 Shopify Payments（PCI DSS 第 1 級認證）及 3D Secure 技術，確保您的付款資料安全。詳情請參閱安全支付頁面。
Yes. We use Shopify Payments (PCI DSS Level 1 certified) with 3D Secure technology. See our Secure Payment page for details.

送貨 | Delivery

送貨範圍及收費如何？ What are the delivery charges?

訂單滿 HK$1,000 享免費送貨（香港市區）。HK$1,000 以下收取 HK$150 運費。偏遠地區（大嶼山、東涌、馬灣、愉景灣）需附加 HK$150。詳情請參閱送貨安排頁面。
Free delivery for orders of HK$1,000+ (urban Hong Kong). Orders below HK$1,000: HK$150 delivery fee. Remote areas (Lantau, Tung Chung, Ma Wan, Discovery Bay): +HK$150 surcharge. See Shipping & Delivery for details.

需要多久收到貨物？ How long does delivery take?

現貨產品於確認付款後 3–7 個工作天內送達。預訂產品約需 1–2 週，我們會提供追蹤號碼。
In-stock items are delivered within 3–7 business days after payment. Pre-order items take approximately 1–2 weeks and will be accompanied by a tracking number.

送貨前會通知我嗎？ Will I be notified before delivery?

是的。我們會在送貨前以電話或 WhatsApp 聯絡您確認送貨時間。
Yes. We will contact you by phone or WhatsApp to confirm the delivery time before dispatch.

產品及保養 | Products & Warranty

產品有香港保養嗎？ Do products come with Hong Kong warranty?

是的。所有 Grohe 及 Hansgrohe 產品均附原廠保養證書。如保養期內出現製造問題，請保留購買收據並聯絡我們。
Yes. All Grohe and Hansgrohe products come with a manufacturer warranty certificate. For warranty claims, please retain your receipt and contact us.

如何安裝龍頭？ How should faucets be installed?

我們建議由持牌水喉匠負責安裝，以確保保養有效。HomeManner 可協助介紹合資格安裝師傅，請聯絡我們查詢。
We recommend installation by a licensed plumber to ensure your warranty remains valid. HomeManner can refer qualified installers — please contact us for details.

產品是否正貨？ Are products authentic?

是的。所有產品均為原廠包裝全新正貨，直接從品牌授權渠道進貨。
Yes. All products are brand new with original manufacturer packaging, sourced exclusively through authorised channels.

退換貨 | Returns & Exchanges

可以退貨嗎？ Can I return a product?

我們只接受有缺陷產品的退換申請，須在收貨後 7 天內提出。詳情請參閱退換貨政策。
We accept returns and exchanges for defective products only, within 7 days of receipt. See our Return & Refund Policy.

如何申請退換？ How do I request a return or exchange?

請透過電郵或 WhatsApp 聯絡我們，說明問題並提供相片/影片，我們將在 24 小時內回覆。
Contact us by email or WhatsApp with a description of the issue and photos/video. We will respond within 24 hours.

仍有疑問？ Still have questions? 聯絡我們 Contact Us